1-Year Limited Warranty

Warranty Overview

HYGINA provides a 1-year limited warranty for the HYGINA U5 Ultra Smart Toilet purchased for normal residential use.

The warranty applies to qualifying defects in materials or workmanship that arise during the applicable warranty period under normal installation, operation, and maintenance conditions. Coverage is subject to the terms, conditions, exclusions, and claim procedures described on this page.

What This Warranty Covers

During the warranty period, HYGINA may provide warranty support for qualifying defects in materials or workmanship affecting the normal operation of the U5 Ultra.

Depending on the confirmed issue, covered components may include applicable:

• Electronic control components
• Flushing control components
• Built-in tank-related components
• Bidet washing system components
• Heating components
• Warm-air drying components
• Seat and lid electronic components
• Sensors and control modules
• Remote-control-related components supplied with the product
• Other original functional components supplied as part of the U5 Ultra

Coverage applies only when the product has been installed, used, cleaned, and maintained in accordance with the product instructions and applicable plumbing and electrical requirements.

What Is Not Covered

This limited warranty does not cover damage or malfunction caused by conditions unrelated to a defect in materials or workmanship, including but not limited to:

• Improper installation or installation that does not follow product instructions
• Incorrect rough-in, plumbing, drain, flange, or water-supply conditions
• Improper electrical installation, incorrect voltage, or electrical supply
• Use without an appropriate grounded GFCI-protected outlet where required
• Power surges, electrical faults, lightning, or external electrical damage
• Water pressure or supply conditions outside product requirements
• Frozen, contaminated, excessively hard, or otherwise unsuitable water conditions
• Misuse, abuse, neglect, or accidental damage
• Unauthorized modification, alteration, or repairs
• Failure to perform reasonable cleaning or maintenance
• Inappropriate cleaners, chemicals, abrasives, or tools
• Normal cosmetic wear, scratches, stains, or discoloration after delivery
• Impact, dropping, moving, remodeling, construction, or transportation after delivery
• Fire, flood, freezing, natural disasters, or other external events
• Normal wear of consumable or maintenance-related items
• Use outside the intended residential application unless expressly approved by HYGINA
• Altered, removed, or unreadable identifying information reasonably needed to verify the claim
• Problems caused by third-party accessories, components, or services

This warranty does not cover a product simply because a feature, appearance, sound, or operating characteristic differs from personal preference when the product is operating within its intended specifications.

Installation & Labor

The HYGINA limited warranty covers qualifying product defects. Unless expressly approved in writing by HYGINA or required by applicable law, it does not cover:

• Plumbing, electrical, installation, removal, or reinstallation labor
• Contractor charges or remodeling work
• Tile, flooring, or wall repair
• Drain or flange modification
• Electrical outlet installation or relocation
• Water-supply modification or other site-preparation costs

If plumbing or electrical work is required, HYGINA recommends using appropriately qualified professionals and following applicable local codes. HYGINA’s installer or contractor programs do not change the product warranty unless HYGINA expressly states otherwise in writing.

Replacement Parts, Repair & Replacement

After reviewing and confirming an eligible warranty issue, HYGINA may, at its discretion and subject to applicable law:

1. Provide troubleshooting or technical support.
2. Provide an appropriate replacement part.
3. Repair the affected component where repair service is available.
4. Replace the affected component.
5. Replace the product when HYGINA determines replacement is appropriate.
6. Provide another remedy required by applicable law.

The appropriate remedy depends on the nature of the issue, product condition, parts availability, serviceability, and other relevant circumstances. A replacement product or component may be new or functionally equivalent where permitted by applicable law.

Shipping for Warranty Service

Contact HYGINA Support before shipping any product or component. Do not send an item without authorization and the shipping instructions provided for the approved claim.

HYGINA will explain the applicable shipping arrangement after reviewing the issue. Responsibility for packaging, transportation, or related costs may depend on the confirmed defect, requested remedy, product location, and applicable law.

How to File a Warranty Claim

1. 1
   Stop and document the issue

   Take clear photos or video and avoid unauthorized disassembly or repair.

2. 2
   Contact HYGINA Support

   Describe the issue and provide the information listed below.

3. 3
   Follow the review steps

   Complete reasonable troubleshooting or inspection requested by the support team.

4. 4
   Receive the claim decision

   HYGINA will explain eligibility and the approved next step.

What Information to Provide

To help us review your claim efficiently, provide the information reasonably available to you:

• Purchaser’s name and contact information
• Order number or other proof of purchase
• Product model and serial or identifying-label photos
• Original delivery date
• A clear description of the issue and when it began
• Photos or video showing the product and reported condition
• Relevant installation photos, if requested
• Any troubleshooting steps already completed

HYGINA may request additional reasonable information needed to verify the product, installation conditions, reported issue, or claim eligibility.

Damaged-on-Arrival Products

Inspect the shipment and product promptly after delivery. If the package or product appears damaged, keep all packaging, take clear photos of the carton, labels, packing materials, and product, and contact HYGINA Support as soon as possible.

Do not install a visibly damaged product. Damage reported immediately after delivery may follow a shipping-damage or replacement process rather than the standard warranty process.

Returns vs Warranty

Contact HYGINA Support if you are unsure which process applies. Starting a warranty review does not automatically create or extend a return right or return deadline.

Warranty Limitations

To the extent permitted by applicable law, this limited warranty is provided to the original purchaser and applies to the original HYGINA U5 Ultra product covered by the purchase record. Any implied warranties that cannot be disclaimed are limited only to the duration permitted by law.

To the extent permitted by applicable law, HYGINA is not responsible under this limited warranty for incidental, indirect, special, or consequential damages. Some states do not allow limitations on implied warranties or the exclusion or limitation of certain damages, so these limitations may not apply to you.

State Law Rights

This limited warranty gives you specific legal rights, and you may also have other rights that vary from state to state. Nothing on this page limits rights or remedies that cannot be limited under applicable law.